RETURNS & WARRANTY
Satechi Warranty Policy
At Satechi, we are committed to offering top-tier products with a focus on customer satisfaction. This Limited Warranty applies to purchases made directly from our official e-commerce site (www.satechi.net) and authorized sellers.
1. Warranty Coverage
Satechi products are covered by a 2-year limited warranty against defects in materials and workmanship under normal use. This warranty is valid from the date of purchase and includes the following options:
Replacement: We will replace the defective product with a brand-new item of the same model. No exchanges for different models will be provided.
Refund: A full refund is available within 30 days of purchase, provided the return conditions are met (see Refund Terms below).
2. Refund and Replacement Terms
Full Refund within 30 Days: We offer a full refund within 30 days of purchase for any reason. This applies to both domestic and international purchases.
International Purchases: For international customers, the buyer is responsible for any shipping costs associated with returning items for warranty claims, including refunds or replacements.
No Refunds After 30 Days: Refunds are only available within the initial 30-day period. Afterward, the warranty will only cover replacements due to defects.
Price Drop Protection: If a product is purchased within 12 hours of the start of a sale, the customer will be eligible for a refund reimbursed via reward credits only.
Duties and Taxes: For international orders, duties, taxes, and any additional fees incurred will not be refunded.
Refund Process: Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned product.
3. Exclusions and Limitations for Warranty Claims
The following are not covered by this warranty:
Accidental Damage: Damage resulting from accidents, drops, spills, or other unintended events.
Misuse or Unauthorized Modifications: Damage caused by misuse, unauthorized modifications, improper maintenance, or normal wear and tear.
Consumable Parts: Parts such as batteries, unless failure is due to a defect in materials or workmanship.
Purchases from Unauthorized Channels: We are unable to provide warranty replacements for products not purchased directly from our homepage, our official Amazon merchant page, or Authorized Retailers.
Lost or Stolen Items: Items that are lost or stolen are not eligible for warranty coverage.
4. Conditions for Warranty Claims
To process any warranty claim, whether for a refund or replacement, the following information is required:
Proof of Purchase: Customers must provide an order number or receipt as proof of purchase.
Image or Video Evidence: A clear image or video showing the defect or issue must be provided before any refund or replacement is processed.
No Exchanges: Satechi does not offer exchanges for different products. Only the same model will be replaced.
5. How to File a Warranty Claim
For Purchases on Satechi.net: Customers can contact our support team through our Contact Us page or at support@satechi.net with their order number, a description of the issue, and the required images or videos.
If the product is deemed defective, we will arrange for a replacement or refund (as applicable under the warranty terms).
Replacement items will be shipped once the defective product is received and inspected. (An RMA# will be provided).
The product must be returned in its original packaging and in new/like-new condition, including all accessories.
For Purchases on Amazon: Customers who purchased through Amazon can either:
File a claim directly through Amazon’s return/refund system within the applicable return window, or
Reach out to Satechi support at support@satechi.net with their Amazon order ID and details of the issue.
6. Warranty Replacement Policy for Third-Party Purchases
At Satechi, we rely on our network of retailers and their authorized distributors to handle all warranty replacements for products purchased through third-party channels.
International Retailer Responsibility: If you purchased your product from a retailer within your region, the retailer is responsible for processing any warranty claims, including providing a replacement unit.
International Distributor Responsibility: If the retailer is unable to provide a replacement, their authorized distributor is responsible for fulfilling the warranty replacement request.
7. Escalation Procedure
If the retailer or distributor refuses to provide a replacement or refund, please:
Obtain documented proof of their refusal and any communication indicating that they have redirected you to us for assistance.
Once we receive this confirmation, we will review your case and determine the next steps for providing further support.
Satechi reserves the right to update or modify this warranty policy at any time without prior notice. If you have any questions about your warranty coverage, feel free to reach out to usƒ at support@satechi.net.
FAQs
Q: What if I lose my receipt?
A: Please contact our support team. We may be able to verify your purchase through alternative methods, such as order ID or account details.
Q: Who pays for shipping in international claims?
A: Buyers are responsible for return shipping costs for international warranty claims.
Q: Are refurbished products covered under this policy?
A: Only new products purchased from authorized sellers are covered.
Limitation of Liability
Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-Satechi product used in connection with the product.